Personal Branding for Used Car Dealers
Personal Branding for Used Car Dealers:
The Saul Goodman Chronicles
Spanning two different TV series, and a decade and a half in the telling, the story of James McGill aka Saul Goodman came to an end last month with Jimmy behind bars eating his just deserts, but what a ride he had.
Both series, Breaking Bad and the prequel Better Call Saul, are case studies in reinvention and personal branding. Meth-making chemistry teacher Walter White and his bumbling lawyer Jimmy both invented characters to play as a means to an end for furthering their business endeavors, and it worked like gangbusters for both of them, until it didn’t. One ended up dead and one ended up in the pokey.
Personal branding works for used car dealers and salespeople too if they heed the cautionary tales that Walt & Jimmy left behind.
Everything you know about personal branding is wrong
It’s easy to get lost in the smoke and mirrors of personal branding. Saul Goodman didn’t get his tacky gold-plated mansion because of the shiny suits he wore, the giant inflatable Statue of Liberty in front of his office, or even that catchy slogan “Better Call Saul.”
None of that hurt, but the real money came when Jimmy started going above and beyond the call of duty for his “clients.” He spent days wandering the desert, drinking his own urine to get Lalo Salamanca’s bail money back to Albuquerque. He did that to become a friend of the cartel.
He became the guy that knows a guy when he bought the veterinarian/ back alley doctor’s little black book of connections, putting the once and future Saul Goodman dead center in the middle of New Mexico’s underground criminal network. Thugs, thieves, pimps, and pushers all started coming to him when they had a problem to solve, and when you solve bigger problems you get bigger checks.
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Make more friends; sell more cars
Whether you’re a used car dealer or salesperson, your brand has nothing to do with your catchy slogan, the clothes you wear, or the giant inflatable blue gorilla out in front of the store.
None of that hurts, but what really matters is who you know and what they think about you. Your brand is nothing more than your relationships and your reputation.
When you go out of your way to solve your customer’s problems, that's when the magic happens.
- Helping them find the car, truck, or SUV they need
- Helping them get the money they need for a vehicle
- Helping them worry less with a warranty that protects them
- Helping them service and maintain their vehicle
- Helping them arrange affordable financing
- Helping make the second largest financial decision of their life less stressful
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When you go above and beyond to provide an enjoyable customer experience before, during, and after the sale.
When the entire dealership makes a real effort to be your customers' friends in the car business building relationships that last a lifetime by following up for life, sending thank you cards, birthday cards, and holiday cards, by making intentional decisions and habitual systemic actions to show up in their lives so they continue to show up in yours.
When the culture of your store recognizes that you’re never selling a single car to a single person, you’re selling a lifetime of transportation services to them, their friends, their family, their coworkers, and all 367 people on their Facebook feed.
When you make every single customer feel special every single time.
I’m not saying you need to drink your own urine to make them happy, but when you and your team start doing more to treat all people like they're your people, they’ll come back more often, and they’ll bring new customers with them.
Relationships and reputation. That’s your brand. Period.
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Who the %@#! is Terry Lancaster?
I help car dealers and salespeople sell more cars, make more money, get more reviews, more referrals, and more repeat business by building deeper, stronger, more authentic relationships. I’ve worked with thousands of dealer principals, managers, and salespeople providing proven strategies for making the cash register ring.
Over the years, I've helped thousands of dealers sell millions of cars by putting the right words in the right order to tell the right story. How can I help you tell yours?
I wrote the #1 best selling car sales book How To Sell More Cars, I’ve been featured in Automotive News & Forbes, I've spoken at NADA & TedX, and I came in second place at my Eighth Grade debate championship.
Winner Winner. Chicken Dinner!
In my personal life, I've survived Cancer... twice. I've had a gun held to my head and a knife held to my throat. I've been inside a building that was hit by a tornado, onboard one boat that sank and two planes that I was sure were about to crash.
I lived through three teenage daughters and I've been married over 35 years... in a row!
When I'm not battling for truth, justice and the American Way, I spend most of my free time, like every other middle-aged, overweight, native southerner, at the ice rink playing hockey.
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