Customer Retention & Satisfaction Program
If you want customers for life, make sure your dealership is showing up in their life.
• Thank You Cards & Gifts • First Service Reminders
• Birthday Cards • Christmas Cards
• Newsletters • Sports Schedules
• Calendars • Recipes
Let's schedule a quick conversation about how the FOLLOW UP FOREVER Customer Retention and Satisfaction program can keep their mailbox full and their refrigerator covered in love all year long.
Why do car dealerships spend so much more money to bring in new customers than they spend to keep the customers they already have?
Here's the sad punchline:
because it costs so much more!
It costs 7x more to attract new customers than to retain customers who have done business with your dealership before. #HowToSellMoreCars
Your past customers are your best customers.
They already know, like, and trust you so maintaining that relationship is dramatically less expensive than talking strangers into giving you money.
But every month that goes by without them hearing from you, the odds of them returning decrease.
It ain't rocket science. It's car sales, and it doesn't have to be hard.In his new book, Ridiculously Simple Car Selling, Steve Stauning and co-author Carson Stauning say that if you're ready to put in the work, you can sell
Pre-Roll Video Ads for Car DealersPre-Roll Video Ads for Car DealersClose More Car Sales Listen in on another How To Sell More Cars podcast conversation.We talk about how to close more car deals with special guest Chris Martinez, former Platform Director at
Listen in on another How To Sell More Cars podcast conversation.We talk about how to close more car deals with special guest Chris Martinez, former Platform Director at Jackie Cooper Imports in Tulsa and author of The Closer: The Automotive Professional's Guide
Audiobooks for car sales that keep you learning while the gas is burning. Turn your daily commute into automotive sales training gold.The best car cales audiobooksLet's call it commuter college.The average car salesperson spends about an hour a day getting
The Definitive Guide to F & IHow the choices your dealership makes in choosing, training, and rewarding your F & I department can boost your profits, improve your customer satisfaction, and skyrocket your customer retention.Five-time best-selling author and former general manager Max
Car dealer marketing ideas, strategies & success stories from the pages of Dealer Marketing Magazine and Expert Panel member Terry Lancaster Dealer Marketing Magazine For the past two decades, I've been a contributor and Dealer Marketing Expert Panel member for