Vincent Phipps – Communicate Unto Others As They Would Have You Communicate Unto Them
Do unto others as you would have them do unto you.
The Golden Rule. It's simple enough and it works... in most cases.
But sometimes The Golden Rule just isn't enough.
Vincent Phipps, author of Lead Out Loud, and today's guest on The Get Ya Some Radio Show says that if you want to communicate effectively, with your customers, with your employees, with your boss, with the attractive young lady who works at the dry cleaners, if you want to communicate effectively with ANYONE...
You must communicate with them THE WAY THEY WANT YOU TO!
I know you have word tracks you're supposed to be using. I know you have information you're supposed to be gathering. I know there are things your bosses don't want you to tell them until it's the best time for you to tell them.
But here's the thing:
If they ask you a question and you can't give them an UNAMBIGUOUS ANSWER, they're going to put you in the mental I CAN'T TRUST THIS PERSON CATEGORY. And once you get in there, it's hard to get out.
Answer the question. Increase the trust. Build the relationship.
Work With Terry Lancaster